Hi there,

 

I have an error in the log when I create tickets.

 

Here is the message:

 

Unknown column 'freetext16' in 'field list', SQL: 'UPDATE ticket SET user_id = ?, change_time = current_timestamp, change_by = ? WHERE id = ?'

 

The problem is that the owner of the ticket and the customer id (and all the freetext) are not saved anymore with the tickets …

 

Any idea of what is wrong?

 

I am bit a lost with a system that is no more working as it should …

 

Many thanks

 

Philippe

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

 


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