It appears
that OTRS is having difficulty downloading email responses from previously
answer trouble tickets.
The incoming
response email is downloaded from the POP3 email server at every update but the
other emails that arrived after it are not downloaded. A long list of new
emails starts to compile on the POP3 email server but nothing is delivered
to OTRS. The same response email is downloaded every 10
minutes.
Sample
response email Subject Line:
"Re: [Ticket#: 2003050810000149] Re: Can't
connect to web [...]"
The
configuration files are standard and have not been modified. Running OTRS
1.0.2