Hi Geoff,

On 15.09.2010, at 19:11, Allen, Geoff wrote:

This doesn’t work when the value must be different on different environments. Is there any way to parameterize this in the .dtl file, so that the same file can be distributed to across my installations, and always point to the correct queue? The queue is always named the same, but may have a different number, as shown above.

you may want to subscribe to this one http://bugs.otrs.org/show_bug.cgi?id=5852

I think this will be changed in one of the next OTRS Versions, but please take the time and give us your thoughts about the change!

Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project