You need to tell it to go to the queue like this:

LopLevel::SecondLevel

LopLevel::SecondLevel::ThirdLevel

That will send it to the right queue for you.

Brian McFarlane
Director of Information Technology
College of Law at Arizona State University
http://www.law.asu.edu/
Phone :  480-965-7573
Fax   :  480-965-4283
Email :  brian.m@asu.edu

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Talley, Brooks
Sent: Tuesday, February 22, 2005 7:15 PM
To: User questions and discussions about OTRS.
Subject: [otrs] X-OTRS-Queue issue?

Hi, everyone.  I'm having some trouble sorting new tickets into queues using the x-otrs-queue SMTP header.  It works fine for me on top level queues, but it's not working at all when trying to use a subqueue (it just ends up in the default queue).  Is there some trick to this?  My subqueues do have spaces in them, but I've confirmed that the x-otrs-queue header works fine on top level queues with spaces in their names, so I'm assuming it's a subqueue issue.

Thanks

-Brooks