21 Jul
2009
21 Jul
'09
10:44 a.m.
Hello all! I install new OTRS machine, setup POP3 mailbox, AD LDAP auth, but have one problem: users send messages in russian with different encodings and in "Queue View" agent see '????????'. Agent can read message only when open its as attachment. I have tried to found any option in SysConfig, but not found. Can you help me and explain how to proper setup incoming messages. Agents will work with english and russian messages. Thank You for help!