I have never had this issue with any other web app I have set up however I use ISS with most of my web apps.. everything works fine with OTRS inside of the network and has for months now I love the product.. but today I decided to make it available outside as so I could use a phone app to access the system.. at any rate whenever I attempt to load the site using the outside url I receive the following error and I am at a loss as to why.. otrs is installed on a windows server.. any ideas?

Technical Information (for support personnel)

• Error Code: 502 Proxy Error. The network is down. (10050)
• IP Address: 10.1.2.10
• Date: 3/22/2012 8:35:40 PM [GMT]
• Server: ODTMG-01.ocusd.local
• Source: proxy

Thank you,

Shawn Gadow

Network Administrator

Oregon CUSD 220

“Security is when everything is settled. When nothing can happen to you. Security is the denial of life.” – Germaine Greer