Re: [otrs] Template char set issues

23 Aug 2011

      Hi,

thanks for the tip lars.

mysql looks like this currently:
SHOW VARIABLES LIKE "character_set_%";
+--------------------------+----------------------------+
| Variable_name            | Value                      |
+--------------------------+----------------------------+
| character_set_client     | latin1                     |
| character_set_connection | latin1                     |
| character_set_database   | utf8                       |
| character_set_filesystem | binary                     |
| character_set_results    | latin1                     |
| character_set_server     | latin1                     |
| character_set_system     | utf8                       |
| character_sets_dir       | /usr/share/mysql/charsets/ |
+--------------------------+----------------------------+

i don't see how this has anything to do with the DB though.  The templates
are all in AgentTicketEmail.dtl. i have a toggle which shows/hides the
templates and then you simply click a button for whichever template.

an example template looks like:

                                <input type="hidden" name="Subaction"
value="StoreNew"/>
                                <input type="hidden" name="ServiceID"
value="23"/> <!-- Operations::User Management -->
                                <input type="hidden" name="TypeID"
value="20"/> <!-- Operation -->
                                <input type="hidden" name="Dest"
value="20||2nd Level::Technical Support"/>

                                <input type="hidden" name="CustomerID"
value="091007251053349620001C"/> <!-- Dead Letter Office -->
                                <input type="hidden"
name="SelectedCustomerUser" value=""/> <!-- "Enter User Details Here" -->
                                <input type="hidden"
name="ExpandCustomerName" value="2"/>
                                <input type="hidden" name="Cc" value=""/>
                                <input type="hidden" name="NextStateID"
value="2"/>
                                <input type="hidden" name="Subject"
value="Your private cert"/>
                                <input type="hidden" name="Body" value="
Dear ,
<br>
Chèr(e) utilisateur, utilisétrice,
etc etc
"/>
</form>

As you can see from the body text it shows correctly in the
AgentTicketEmail.dtl but not when selected inside of otrs even though the
page source says it's using utf-8.

You mentioned changing the templates in otrs admin, where is that an option,
i don't know of anywhere i can do that.

thanks in advance

Neil

On Tue, Aug 23, 2011 at 3:38 PM, Lars Jørgensen  wrote:
...
Hi Neil,****
** **
The templates are stored in the database - is the db charset also utf-8?
MySQL can be a bitch when you want to convert charsets in the tables. Last
time I did it, I had to create a dump with one charset, drop the database,
recreate it in utf-8 and restore the dump. Also, I had to change all "create
table"-statements in the dump to create the tables in utf-8.****
** **
I don't know if there is an easier way (now), but if you only have a few
templates, you should consider correcting them inside OTRS Admin and then
worry about the database at a later point in life.****
** **
** **
Lars****
** **
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of
*Neil Simpson
*Sent:* Tuesday, August 23, 2011 2:55 PM
*To:* otrs@otrs.org
*Subject:* [otrs] Template char set issues****
** **
Hello,
Just upgraded from 2.4.7 and now all self-made templates do not show
correctly. I have everything set to UTF-8 and yet i still have strange
characters instead of the correct character.
I have tried setting the UTF-8 options manually in each template/form but
this does not effect it.
the "page source" shows in the header " <meta http-equiv="Content-type"
content="text/html;charset=utf-8" /> " so it should be set.
if i manually paste some french/german text into the text field it is shown
correctly, only if i use a template does it not show correctly.
httpd.conf is default UTF-8.
running out of ideas.
thanks for any guidance.
Neil****
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs