17 Sep
2003
17 Sep
'03
11:28 p.m.
On Mon, Sep 08, 2003 at 01:13:53PM -0700, Seth Brundle wrote:
How does one set a queue so that when it is responded to, the default state is 'closed-succesful' instead of 'open'?
I'm not sure, but maybe you are looking for that Kernel/Config.pm option: $Self->{DefaultNextComposeType} = 'closed successful'; And the pre selected ticket state will be 'closed successful' (not 'open') by composing an answer. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972