22 May
2007
22 May
'07
5:59 a.m.
Hi Joey, joey schrieb: [...]
Internal etc) if they don't really know if its "X,Y or Z" (this may be "Incidident", "Request" or whatever), or if the ticket is clear, sort them directly into the "X, Y or Z" sub-queues. [...]
Note that with v2.2, you do not need special queues for Incidents, Request etc. because since this version, OTRS supports ticket-types which can carry your desired information. Bye, Alex