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Today's Topics:
1. Troubleshooting DBUpdate-to-6.pl errors - FK issue (Nick Bright)
2. Re: Troubleshooting DBUpdate-to-6.pl errors - FK issue
(Florian Edlhuber)
3. OTRS 6 Calendar (Nick Bright)
4. Fill OTRS-Adressbook from Nextcloud contacts? (Mathias Waack)
5. Tickets number of digits (Alexis HAUSER)
6. Re: Tickets number of digits (=?UTF-8?B?TFEgTWFyc2hhbGw=?=)
----------------------------------------------------------------------
Message: 1
Date: Thu, 19 Sep 2019 13:58:24 -0500
From: Nick Bright
To: otrs@lists.otrs.org
Subject: [otrs] Troubleshooting DBUpdate-to-6.pl errors - FK issue
Message-ID: <2fdbe889-8415-5f3a-6233-4431945548b0@valnet.net>
Content-Type: text/plain; charset=utf-8; format=flowed
Greetings,
I'm working on upgrading to v6, and in the process I'm getting an error
on Step 31/44 in DBUpdate-to-6.pl, clearly caused by some error in the
database. I'm trying to find that error to correct it, but the error
message isn't giving me enough information to do so.
Does anybody have any suggestions on how to find the offending data?
Once I find it, then I can figure out what to do to correct it.
Step 31 of 44: Post changes on article related tables ...
??????? - Reseting auto-incremental if needed for article table.
??????? - Performing needed actions on article_data_mime table.
??????? - Performing needed actions on article_data_mime_plain table.
??????? - Performing needed actions on article_data_mime_attachment table.
??????? - Re-create foreign keys pointing to the old article table.
[Thu Sep 19 13:31:20 2019] DBUpdate-to-6.pl: DBD::mysql::db do failed:
Cannot add or update a child row: a foreign key constraint fails
(`otrs`.`#sql-5e0_29`, CONSTRAINT `FK_ticket_history_article_id_id`
FOREIGN KEY (`article_id`) REFERENCES `article` (`id`)) at
/opt/otrs/Kernel/System/DB.pm line 470.
ERROR: OTRS-otrs.Console.pl-Dev::Code::CPANAudit-10 Perl: 5.16.3 OS:
linux Time: Thu Sep 19 13:31:20 2019
?Message: Cannot add or update a child row: a foreign key constraint
fails (`otrs`.`#sql-5e0_29`, CONSTRAINT
`FK_ticket_history_article_id_id` FOREIGN KEY (`article_id`) REFERENCES
`article` (`id`)), SQL: 'EXECUTE FKStatement'
?Traceback (5899):
?? Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBString Line: 394
?? Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBArray Line: 342
?? Module:
scripts::DBUpdateTo6::PostArticleTableStructureChanges::_RecreateForeignKeysPointingToArticleTable
Line: 419
?? Module: scripts::DBUpdateTo6::PostArticleTableStructureChanges::Run
Line: 67
?? Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
?? Module: scripts::DBUpdateTo6::Run Line: 69
?? Module: scripts/DBUpdate-to-6.pl Line: 87
ERROR: OTRS-otrs.Console.pl-Dev::Code::CPANAudit-10 Perl: 5.16.3 OS:
linux Time: Thu Sep 19 13:31:20 2019
?Message: Error during execution of 'EXECUTE FKStatement'!
?Traceback (5899):
?? Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBString Line: 397
?? Module: scripts::DBUpdateTo6::Base::ExecuteXMLDBArray Line: 342
?? Module:
scripts::DBUpdateTo6::PostArticleTableStructureChanges::_RecreateForeignKeysPointingToArticleTable
Line: 419
?? Module: scripts::DBUpdateTo6::PostArticleTableStructureChanges::Run
Line: 67
?? Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
?? Module: scripts::DBUpdateTo6::Run Line: 69
?? Module: scripts/DBUpdate-to-6.pl Line: 87
--
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------------------------------
Message: 2
Date: Fri, 20 Sep 2019 08:27:15 +0200
From: Florian Edlhuber
To: "User questions and discussions about OTRS."
Subject: Re: [otrs] Troubleshooting DBUpdate-to-6.pl errors - FK issue
Message-ID: <1568960835.93249.5018914934@otrs.edlhuber.net>
Content-Type: text/plain; charset="utf-8"
Hi Nick,
19.09.2019 20:59 - Nick Bright schrieb:
I'm working on upgrading to v6, and in the process I'm getting an error
on Step 31/44 in DBUpdate-to-6.pl, clearly caused by some error in the
database.
(...)
[Thu Sep 19 13:31:20 2019] DBUpdate-to-6.pl: DBD::mysql::db do failed:
Cannot add or update a child row: a foreign key constraint fails
You are missing (or have wrong) key constraints. One quick and dirty
possibility
would be to turn off the key constraint check during update.
Better ask your database administrator, how to solve this issue.
--
Florian
