I'm experimenting problems with this deb. I'm trying to install from source now, but any help will be appreciated. This is what the dpkg thought out: box:~/downloads# dpkg -i otrs2_2.1.3-1_all.deb Selecting previously deselected package otrs2. (Reading database ... 27459 files and directories currently installed.) Unpacking otrs2 (from otrs2_2.1.3-1_all.deb) ... The user `otrs' already exists as a system user. Exiting... Setting up otrs2 (2.1.3-1) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf Replacing config file /etc/dbconfig-common/otrs2.conf with new version Replacing config file /etc/otrs/database.pm with new version creating database backup in /var/cache/dbconfig-common/backups/otrs2_2.0.4p01-17.mysql. dpkg: error processing otrs2 (--install): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 box:~/downloads# -- Bruno