I think it's getting there.
Do I need to add a state 'pending auto', as it does not appear in the lists
on the web interface?
Neil
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of
Robert Kehl
Sent: 09 October 2003 10:52
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queueview - exclude AUTO tickets
On Thursday, October 09, 2003 11:10 AM
Neil Gow
The line:
$Self->{ViewableStateType} = ['new', 'open', 'pending reminder'];
made no difference unlocked, pending reminders still appeared. Tried :
$Self->{ViewableStateType} = ['new', 'open'];
and they disappeared, great. But when the pending time was exceeded they did not reappear in the Queueview?
That's the intended behaviour, only 'new' and 'open' tickets are shown now. From Defaults.pm: # PendingAutoStateType # (used for pending states which changed state after reached pending time # see http://yourhost/otrs/index.pl?Action=AdminState -> StateType) $Self->{PendingAutoStateType} = ['pending auto']; A setting of: $Self->{ViewableStateType} = ['new', 'open', 'pending auto']; Should show new, open and 'returning' tickets. hth Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.524 / Virus Database: 321 - Release Date: 06/10/2003