Brilliant! I don't know why I hadn't thought of that. Thank you!
Kurt
From: Gerald Young [mailto:crythias@gmail.com]
Sent: Thursday, December 13, 2012 12:31 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Drop down menu
You may add the dynamic field to the "Note" form and modify it that way. Plus, it enables you to indicate why you changed it.
On Thu, Dec 13, 2012 at 11:53 AM, Luchtman, Kurt mailto:kurt.luchtman@dhhs.nc.gov> wrote:
Hi,
I am currently using 3.1.11 on Cent OS system. We have created a Dynamic field for the end users to select a required location that they are in (as they move each week). Sometimes an agent will create a ticket for the user and sometimes that field is wrong. How can I make a Dynamic Field in ticket view to be editable?
Kurt
--------------------------------------------
Kurt Luchtman
NC FAST Desktop Support Lead
3724 National Drive #200
Raleigh NC 27612
919-707-4198tel:919-707-4198
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