Re: [otrs] How to close lots of tickets

Lars Jørgensen wrote:

Somebody should tap the OTRS people on the shoulder and politely request it be renamed to Automatic Agent. That way a lot more people would immediately understand what it does.

I agree that GenericAgent is not a very intuitive name, but I'm not sure if Automatic Agent is any clearer. If you want to tap the OTRS people on the shoulder, you can do that at http://bugs.otrs.org/ Nils Breunese.