Hi , Hope all had a great holiday! Ok , I have about 10000+ tickets in my queues , and was wondering if there are a easier/better way to remove them? I'm using the Generic Agent to close them , but it seems it can only close 200 tickets at a time? Is there a way to increase this amount , or some other way to complete clean out my Queues? I'm running OTRS 2.04 on fedora 3 , TIA Regards , Danie Theron It is common knowledge that there are three sides to the force: the light side, the dark side, and Chuck Norris. ------------------------------------------------------------------------ ---- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ------------------------------------------------------------------------ ---