Re: [otrs] OTRS Ticket Locking question

Hi Marshall, On Wed, Jun 30, 2004 at 03:04:17PM -0700, Marshall28 wrote:

Here's my situation: Say a customer starts a new ticket and I pick up this ticket and respond via e-mail and I become the owner. How can I make it so that other agents can go in and put a note on that ticket which I'm the owner of? What I've found is if I'm the owner of a ticket no one else can access or add a note to this ticket.

No. Notes can add anybody (not just the owner). E. g. in case a agent want'S to add a note (customer called at ...)

thanks marshall

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!