Hi Roy,
On Wed, May 18, 2011 at 14:13, Roy Kaldung
Sorry, I have to disagree. It depends on your installation. If OTRS is running on an Apache with mod_perl a restart is necessary when Apache::Reload is disabled or not proper configured.
Since OTRS 2.4.4 or so we actually bundle Apache::Reload with OTRS; so around > 98% deployments probably would have it enabled. Of course there are scenarios where you don't have it, for instance if you're running on nginx+fastcgi, or other more exotic configurations.
That's why I alway recommend to restart the webserver.
It's a bit like some old bureaucrat I knew, who verified copies he made on the copier word for word before he was convinced that the copy was OK. But then again, it does not per se *hurt* to restart the web server (unless maybe for your dear users). -- Mike