Hi David,
Well, if I do a bulk update on tickets, it would not lock them, but it
WOULD change the owner to me.
This is because OTRS actually expects that you are to be the owner of
tickets before you go about and change them...
What do you actually do with the bulk action to lock them? Can you
describe the steps?
What would be your expected behavior for the bulk action?
((enjoy))
Michiel Beijen
R&D
OTRS AG
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Germany
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On Mon, Dec 14, 2009 at 12:17 PM, David Holder
Hi Everyone,
I've noticed that when I select multiple tickets for a bulk action, they're automatically locked after doing so; I would like to remove this feature.
I've done a search through the mailing list + google and through the sysconfig but can't find anything obvious. Does anyone know how to do this?
Thanks,
David
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