-----Original Message-----
From: Sourabh Sarwate <
sourabh2783@gmail.com>
To: "User questions and discussions about OTRS." <
otrs@otrs.org>
Date: Wed, 25 Nov 2009 19:03:19 +0900
Subject: Re: [otrs] SMTP Configuration For OTRS
> Hi
>
> After using the SMTPS I am getting following error
>
>
>
> Comment:
> šBug Report: š š Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time:
> Wed Nov 25 15:24:42 2009
>
> Message: Can't connect to
smtp.gmail.com: !
>
> Traceback (27043):
> š šModule: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
> š šModule: Kernel::System::Email::Send (v1.64) Line: 683
> š šModule: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024
> š šModule: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416
> š šModule: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
> š šModule: /opt/otrs/bin/cgi-bin/
index.pl (v1.88) Line: 48
>
>
> I am using port 465 and
smtp.gmail.com as host.
>
>
> Regards,
> Sourabh Sarwate
>
> On Wed, Nov 25, 2009 at 1:53 PM, Sourabh Sarwate <
sourabh2783@gmail.com>wrote:
>
> > Hi Michiel,
> >
> > I able to see the SMTPS option in core:sendmail module but when I am
> > selecting it and press update button from the web interface its still
> > showing SMTP so I am not able to šconfigure the sendmail module by web
> > interface. same problem I faced for the SMTP when I tried tp chegne the SendmailModule
> > from sendmail to SMTP. For this I directly updated the Config.pm located at
> > /opt/otrs/Kernel/ path.Is it possible that we can do the changes in
> > Config.pm for SMTPS.I
> >
> > All are required modules are available on the system as excution of
> > otrs.checkModules is giving following result :
> >
> >
> >
> > [root@OTRS bin]# ./otrs.checkModules
> > š šo CGI............................ok (v3.48)
> > š šo Date::Pcalc....................ok (v1.2)
> > š šo Date::Format...................ok (v2.23)
> > š šo DBI............................ok (v1.609)
> > š šo DBD::mysql.....................ok (v3.0007)
> > š šo Digest::MD5....................ok (v2.36)
> > š šo Crypt::PasswdMD5...............ok (v1.3)
> > š šo LWP::UserAgent.................ok (v2.033)
> > š šo Encode::HanExtra...............ok (v0.23)
> > š šo IO::Scalar.....................ok (v2.110)
> > š šo IO::Wrap.......................ok (v2.110)
> > š šo MIME::Base64...................ok (v3.07)
> > š šo Mail::Internet.................ok (v2.04)
> > š šo MIME::Tools....................ok (v5.427)
> > š šo Net::DNS.......................ok (v0.59)
> > š šo Net::POP3......................ok (v2.28)
> > š šo Mail::POP3Client...............ok (v2.18 )
> > š š š o IO::Socket::SSL.............ok (v1.01)
> > š šo Net::IMAP::Simple..............ok (v1.17)
> > š š š o Net::IMAP::Simple::SSL......ok (v1.3)
> > š šo Net::SMTP......................ok (v2.29)
> > š š š o Authen::SASL................ok (v2.12)
> > š š š o Net::SMTP::SSL..............ok (v1.01)
> > š šo Net::LDAP......................ok (v0.39)
> > š šo GD.............................ok (v2.44)
> > š š š o GD::Text....................ok (v0.86)
> > š š š o GD::Graph...................ok (v1.44)
> > š š š o GD::Graph::lines............ok (v1.15)
> > š š š o GD::Text::Align.............ok (v1.18)
> > š šo PDF::API2......................ok (v0.73)
> > š š š o Compress::Zlib..............ok (v1.42)
> > š šo SOAP::Lite.....................ok (v0.710.10)
> > š šo XML::Parser....................ok (v2.36)
> >
> >
> >
> >
> > Regards,
> > Sourabh Sarwate
> >
> >
> >
> >
> >
> > On Wed, Nov 25, 2009 at 4:48 AM, Michiel Beijen <
mb@otrs.org> wrote:
> >
> >> Hi Sourabh,
> >>
> >> You should use SMTPS to communicate with Google's SMTP servers. If you
> >> don't see that option in Core::Sendmail, please check if all needed
> >> Perl modules are installed.
> >> See also:
http://doc.otrs.org/2.4/en/html/c1572.html#email-sending-smtp
> >>
> >> ((enjoy))
> >> -
> >> Michiel Beijen
> >> R&D
> >>
> >> OTRS AG
> >> Norsk-Data-Str 1.
> >> 61352 Bad Homburg
> >> Germany
> >>
> >> T: +31 (0) 6457 42418
> >> F: +49 (0) 9421 56818-18
> >> I: š
http://www.otrs.com/
> >>
> >> Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
> >> register: 10751, Tax ID: 003 240