Check "max_allowed_packet" setting.	Your configuration setting is 19 MB.	OK
Check "query_cache_size" setting.	16 MB	OK

-M

----- Original Message -----
From: Martin Edenhofer
To: User questions and discussions about OTRS.
Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST)
Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module

Hi Mateusz,

just to be sure that the max_allowed_packet is really used by maysqld  
(sometimes it's a little bit tricky)... are all mysql checks fine in  
the support assessment?

For more see: http://www.youtube.com/watch?v=IVljPaMqFfY

  -Martin

On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wrote:

> Hi people of the otrs republic
> I'm having issues installing the  ITSM modules.
> Unfortunately google hasn't been helpful in this matter.
>
> OS: Debian Gnu Linux 5.0 (lenny)
> OTRS Version: 2.4.2 (installed from tar.gz archive)
> Mysql 5
> Apache 2.2
> Perl 5.10.0
> my.cnf  has the max_allowed_packet = 20M (restarted mysql after the  
> change)
>
> Every time i try to upload the GeneralCatalog module  from the  
> webinterface I get:
>
>
> ==========snip==========
> Error: Need ContentType!
>
> Comment:
> Bug Report:
>
> Traceback:    ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug  
> 18 23:14:02 2009
>
> Message: Need ContentType!
>
> Traceback (4130):
>    Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile  
> (v1.19) Line: 67
>    Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18)  
> Line: 142
>    Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962
>    Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
>    Module:  
> ModPerl
> ::ROOT
> ::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler  
> (unknown version) Line: 48
>    Module: (eval) (v1.88) Line: 204
>    Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
>    Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
>    Module: ModPerl::Registry::handler (v1.99) Line: 31
>
> ==========snip==========
>
>
>
> Best Regards
> -M

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