Thanks Mike: agent accounts are users? I have 5 users in the system, and all have a diferent e-mail, but share queue. recibe two mails to same user, two mails with this text, where Gustavo is the one user, for example: Hola Gustavo, Hay un Nuevo Ticket en "General"! Systema de Tickets MG escribio: --
prueba
-- Gustavo Nuñez -- --
-- Notificacion automatica. Thanks Gustavo Seigafuse, Mike escribió:
Do you have two agent accounts both with the same email address and that both have the queue under My Queues?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gustavo Nuñez Sent: Wednesday, July 26, 2006 10:06 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Problem duplicated Notification for any action
Hello I looking in Admin Auto Response <-> Queue, but I don´t have any asociation for autoresponses and queues. There are my screen: Opciones Colas Respuestas Automaticas Eduardo http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- General http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Imprenta http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Internet http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Sistemas http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada- Web Hosting http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Cha... -nada-
I new user, I intall otrs and upgrade to otrs2. Pherhaps this make a problem. Very Thank, other suggest???? Gustavo
Seigafuse, Mike escribió:
Did you check under the admin screens and look at Auto Response <-> Queue?
Perhaps you have multiple auto responses defined?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gustavo Nuñez Sent: Wednesday, July 26, 2006 9:41 AM To: User questions and discussions about OTRS.org Subject: [otrs] Problem duplicated Notification for any action
Please, help my with this problem. I sent this problem, before, but not have a responses.
I clearing the problem: For any action, otrs send two Notification identical (duplicated) to users or client. For example i create a tk from my queue and i recive this mails subject:
Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General) Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General)
I view logs from mail server and Real otrs sent two mails. I find the problem, but not view. Thanks. Gustavo