Hi Cameron, I'm not sure, maybe you are looking for something like that (just a easy link): http://host/otrs/index.pl?Action=AgentPhone&Subaction=StoreNew&ExpandCustome... -Martin Cameron Charles wrote:
Is it possible (or planned) to allow for the ‘Text:’ field to have templates based on the “To:” field requested?
For example, In the “To:” field you select “Phone Message” it populates the “Text:” field with a template something like this:
Phone Number:
-----------------------------------------------
First:
Last:
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Info:
If I have this right, the Queue section dictates the field choices you have in the To: field – so this feature would be tied to the Queue section correct?
Thank You
Cameron
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