Re: [otrs] Question about Ticketnotification

Glaab, Achim a écrit :

Hi,

is there a possibility to config the following feature?

Out Users are getting informed about the status of their tickets, they put into OTRS. Is there a possibility to add an input item to the customer ticket form, so that the customer can add an emailaddress, which is also informed about any status changes of the ticket?

I think this is already available. See the options in the Queue. Customer Move Notify: Customer State Notify: Customer Owner Notify: