22 Jun
2004
22 Jun
'04
8:32 p.m.
On Friday, June 18, 2004 12:30 AM
Marshall28
Is there a way to notify the owner of a ticket if he/she hasn't addressed the issue after a set period of time? Say I just became the owner of a ticket and ended up forgetting about it, can I have OTRS send me a notification that the ticket is still active after 2 days of not accessing that ticket?
This is the Escalation time, combined with a lockout time. See the docs and Kernel/Config/Defaults.pm for examples. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388