Hi there,

 

When I search a customer or when I input a new ticket and want to input a customer, the research of customer is available only via the e-mail, not working with the first name or last name?

 

Any idea?

 

I have version 2.4.4. and LDAP connection

 

As from the database admin there is nothing to do on the LDAP side and I want I make a search with LDAP in OTRS (sysconfig) I find nothing about index or fields …

 

Any idea really welcome as it is quite urgent !

 

Many thanks in advance

 

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB I

Office : 2,4

 


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