Hi Anthony,
And thank you for your help.
Yes I saw the warning from Google. It's not a problem if an email is not sent at time T. It can be sent at T+1m or T+10m or even T+1h I don't mind. My concern is when the message is not sent at all.
The first email with warning was sent later. Fine. My question is how can I retrieve the second message? Was it sent at some time after the error? Was it completely destroyed (that would be a terrible programming mistake imho)? Is it sitting somewhere waiting for me to push the resend button?
Regards
Santiago
Hi,
I received 2 alerts in the past 9 days.
I'm using otrs-6.0.28.
subject: OTRS Scheduler Daemon Cron: MailQueueSend
The body starts with:
ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2
OS: linux Time: <DATE>
Then there are many lines of debug. One of them being:
Message: CommunicationLog([...])::Kernel::System::MailQueue =>
Temporary problem returned from server, requeuing message for sending.
Message: SMTPCode: 451, ErrorMessage: Could not send message to
server: 451, Go ahead j4sm19123399wrm.85 - gsmtp!
The body finishes with
Error: Could not send message with ID '425'! Please refer to the log.
Error: Failed.
>From the message id (j4sm19123399wrm.85) I could verify that the email
was indeed sent one minute later (found the corresponding article
using grep on /var/article/).
But what does the id 425 refer to?
The second alert has the same subject.
The body also starts with:
ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2
OS: linux Time: <DATE>
Then there are many lines of debug. One of them being:
Message: CommunicationLog([...])::Kernel::System::MailQueue =>
Permanent sending problem or we reached the sending attempt limit.
Here's the problem. Google have a sending limit via smtp (It's like 100 per minute or something you can look it up). Unless you have a business account that allows more.
Message will be removed
The body finishes with
Error: Could not send message with ID '520'! Please refer to the log.
Error: Failed.
I can't find the message id a67sm13838135wmc.30 anywhere in my articles.
How can I retrieve the message to try and send it again?
Thanks for your help
Regards
Santiago
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