Great idea, let's start now: My nominations are: 1. NEW ticket facility - without initial email from client. Must be fully configurable re emails sent. 2. PHP port. The current CGI based system is terribly slow (even with mod_per, fastcgi, etc). Because of cost, this may not be an option. 3. Decent management reports - such as per-agent/queue/group reports with graphing. 4. Display last agent note/customer response, etc along with the main ticket content after zooming in. Easier at-a-glance assessment of a ticket. 5. Ability to globally change the 'main menu' labels/titles. Many of the titles are confusing to agents accustomed to other systems. Not a major issue, but a nice-to-have. Those are a few off the top of my head. Please feel free to contribute. Regards Henry Combrinck
We should all pool our money to pay for the development of the top 10 most requested features. Maybe a paypal donation setup and a poll to indicate what features are needed the most.
:-)
********************************* Jake Covert www.jakecovert.com *********************************
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of henry@metroweb.co.za Sent: Saturday, February 07, 2004 3:50 AM To: User questions and discussions about OTRS. Subject: RE: [otrs] PhoneView question
Hi Henry,
Probably not too well - we're using 1.2 beta and it's not there... :-(
It would be a real shame if we didn't get this functionality. It seems so crucial to the system being fully featured to us. I wish I was in a financial position to sponsor someone adding it to the project, however we're all non-profit over here.
Yup. I wonder what kind of money we're talking about? The above plus a few productivity features would be *really* useful. Could someone from the developer team respond re some more details (amounts), etc?
We'd be willing to contribute financially - depending on the amount (and the current exchange rate which will play a HUGE role).
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