Hi,

I’ve installed otrs-3.1.0.beta1 in a test environment from source (tar.gz). I’ve run web installer and I’ve copied the ldap section of my current otrs-3.0.11 config.pm

I get the following error when logging as a user:

Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid.

System log has the following lines:

[Tue Feb  7 12:34:46 2012][Notice][Kernel::System::Auth::LDAP::Auth] User: XXXX (CN=YYYY,OU= YYYY,DC= YYYY,DC= YYYY) authentication ok (REMOTE_ADDR: ZZZ. ZZZ. ZZZ. ZZZ).

[Tue Feb  7 12:34:46 2012][Error][Kernel::System::User::UserLookup][746] No UserID found for XXXX!

[Tue Feb  7 12:34:46 2012][Error][Kernel::System::User::UserLookup][746] No UserID found for XXXX!

[Tue Feb  7 12:34:46 2012][Notice][Kernel::System::User::GetUserData] Panic! No UserData for user: XXXX!!!

Has anything changed in AuthSyncModule in otrs 3.1?

Juan Clavero Almirón

Gestiò d’Identitats, Firma i Custòdia

Oficina de Tecnologies, Informació i Comunicacions (OTIC)

Servei de Salut de les Illes Balears

C/ de les Escoles, s/n - 07181 Bendinat - Mallorca

Telf. +34 971.42.65.30