Hello, James. Sorry, didn't notice your email. I'm using Google Chrome and OTRS 2.4.4. I tried the same with IE6, and that worked for me. root@localhost is the default administrator, I decided to leave it as is, and it's assigned to all new tickets automatically. I agree with you that this is meaningless, but how can I get the new tickets to be unowned? Cheers, Ilya -----Original Message----- What version of OTRS and what browser are you using. You probably shouldn't have a root at localhost user. Initial user while ticket is status new and unlocked is meaningless. James. -----Original Message----- From: Ilya Kornev <feldpost- at mail.ru> Sent: Thursday, 29 October 2009 11:53 PM To: otrs <otrs at otrs.org> Subject: [otrs] Bulk action - changing owner Hello, I'd like to change the owner of several new tickets (by default they belong to the root at localhost user). When I select them in QueueView, click the Bulk Action button and choose the owner, I receive the following error Error: No TicketID is given! Comment: You need min. one selected Ticket! What am I missing? Regards, Ilya Kornev