Re: [otrs] Lock agent access to archived tickets

6 Aug 2013


      That actually is a very interesting thought. How would we be able to move
the closed tickets to another queue after a few months?


2013/8/1 Gerald Young 
...
Another option is to move the tickets to a queue with a group that doesn't
have permissions for those people.
On Wed, Jul 31, 2013 at 8:54 AM, Dion van Adrichem 
...
wrote:
...
Hi all,
I have a system quite a lot of archived tickets by now.
Currently it is possible access these tickets via the search-attribute or
by typing in the ticketnr in the addressbar.
Is it possible via ACL to block access to these tickets altogether?
Or if that is not possible, at least block the archive search-attribute?
Thanks in advance.
Dion
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