Hi Jeff,

Please ignore my first answer, I misinterpreted you mail.

04.01.2020 03:31 - Jeff Johnson schrieb:
> I have (had) a well functioning OTRS6 system until a ticket hit 120+
> articles. Now when that ticket is opened by an agent the browser becomes
> unresponsive and the server otrs/cgi process hits 100% CPU and stays there. 
Loading of tickets with more than 100 articles is in many installations slow.
I/O is important to get the data fast.

> Ver: 6.0.11

Update to latest patch level. This is a must.

> OS: CentOS 7.7 x86_64, Apache2, mod_perl
> DB: mariadb

Where are the attachements stored?
Check https://doc.otrs.com/doc/manual/admin/6.0/en/html/performance-tuning.html#performance-tuning-otrs-storage


> Do I split the ticket? Is there a setting where it won't try
> and open all 122 articles just to display the most recent article?


yes the burger menu in the ticket zoom > show 1 article only.


--
Florian