Hi Walter,

in the meanwhile I could test OTRS 3.2 with Survey version 2.2.1.

Creating a Survey out of the box, without changing the Survey text, worked perfectly.

My guess is, on creating/editing the survey the link being sent to customers got changed.

To make sure it works, go into your master survey, choose "Edit General Info", scroll down to "Body:" and make sure that the link, your customers should click on, looks like that:

http://your.hostanddomainname.com/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey>

Replace "your.hostanddomainname.com" with the host and domain name of your OTRS instance.

IMPORTANT: make sure, the ";" is between PublicSurvey and PublicSurveyKey, otherwise you'll end up with the same problem you actually have…

If you still have problems after checking the link, just copy it to this mailinglist and I'll try to debug it for you.

Kind regards,

Johannes Hoerburger



Am 21.06.2013 um 16:06 schrieb Walter Moore <moorewr@eckerd.edu>:

> We've just upgraded to otrs-3.2.8 and we're trying, once again, to make the survey module work.
>
> When I close a ticket in a queue with a survey, the message is generated successfully and sent to the customer. When they click on it, however, they see the error page pasted below. Does this module actually work, in theory? What can I do to debug this error?
>
> Oops! An Error occurred.
> Error Message: Module Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be6[..]
> Please contact your administrator.
> You can Send a bugreport or go back to the previous page.
> Error Details
> Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Jun 21 10:03:49 2013 Message: Module Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be67.pm not found! RemoteAddress: 216.146.171.10 RequestURI: /otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey=0023e3eab3f63914e4e937c62ff0be67 Traceback (8685): Module: Kernel::System::Web::InterfacePublic::Run (OTRS 3.2.8) Line: 190 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.25) Line: 204 Module: ModPerl::RegistryCooker::run (v1.25) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.25) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
>
> --
> +-----------------------------------------------------------------+
> Walter R. Moore --  Sr. Systems Administrator, Eckerd College
> moorewr@eckerd.edu --  http://home.eckerd.edu/~moorewr
>
> "It was glorious to see -- if your heart were iron,
> And you could keep from grieving at all the pain" - The Iliad (13.355)
>
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>
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