On Wednesday, March 03, 2004 5:54 PM
J.Traynor
1,We want a user to just be able to view the postmaster queue (read only). I created a new user and gave him ro to the users group(postmaster is a member of this). When the user logs in all he sees is a blank personal queue even if he has his personal queue set to include postmaster. I change the account to rw for the uses group and now he sees all the tickets but of course can edit them. How do I get the ro option to work??
Please be so kind to file a bug report on http://bug.otrs.org/
2, In phone view it defaults to To: - , what is the config option to default this to postmaster as it's a pain having to change it each time
You will have to change the corresponding /opt/otrs/Kernel/Output/HTML/Standard/AgentPhoneNew.dtl, best after having created a new theme from the Standard theme.
3, I want to use a free text item to store a barcode equipment number for each call. I have defaulted the field name which works fine so I can enter the information once a ticket is created but I can't see a way of adding a free text input box to the phone view. I read in a dev list email tat this feature is there, I just can't find the option.
Again, the .dtl files are yours. See chapter 16ff.: http://doc.otrs.org/1.2/en/html/dtl.html
Is there a plan to add asset management to otrs? If not might be a project we will look into adding as our issues usual relate more to hardware than users and we need to track more by equipment/location than by user (school environment)
Currently, we plan to integrate some day with these (from TODO): - interfaceing with bugzilla (martin) - interfaceing with Nagios (http://www.nagios.org/) - interfaceing with ISPMan (http://www.ispman.org/) We're looking forward to your suggestions or ready-to-patch-in code ;) concerning asset managemant! With highest regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388