Hi
I am trying to
restrict items that the customer can set and see such as owner, priority, all
queues and status. I've managed to remove the right-hand bar from the
ticketzoom and also owner and status from
customerstatusviewtable.dtl.
What I now need to
do is to remove the option for customer to set the queue in new message and for
it to send to the default queue ie postmaster, is this possible and how? I
worked out how to restrict the drop-down to a couple of queues but really need
to remove the option all together.
Also, I need to
remove the option to set the priority in customermessagenew.dtl but when I
remove it I get the Error: Need TicketID is ther something else I need to do to
get this to work?
Thanks for 1.2.4 and
I look forward to 1.3
Philippa
Strange