Hi there I'v installed otrs 2.4 from source under debian, below is my environment: "Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 Server at debian.teccolin.info" I followed the Install and README.webserver to finished the installation, and passed the sytax test. It looks just fine when I get the first page ( http://myhost/otrs/index.pl), but when I use "root@localhost:root" to login the system, I got below error message: ************* Software error: junk ' Connection: close ' after XML element For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error. ************** Another error message when I visit "http://myhost/otrs" as below: ************** Not Found The requested URL /otrs/ was not found on this server. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny4 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0 Server at debian.teccolin.info Port 80 ************** I try to check my apache log, below is the error message: ************** Message: C-Parser: junk after document element at line 54, column 0, byte 1405 at /usr/lib/perl5/XML/Parser.pm line 187 ! Traceback (25174): Module: Kernel::System::XML::XMLParse (v1.83) Line: 1295 Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687 Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line: 86 Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390 Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Dec 11 11:30:55 2009 Message: XML::Parser produced errors. I use XML::Parser::Lite as fallback! Traceback (25174): Module: Kernel::System::XML::XMLParse (v1.83) Line: 1296 Module: Kernel::System::XML::XMLParse2XMLHash (v1.83) Line: 687 Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line: 86 Module: Kernel::Modules::AgentDashboard::_Element (v1.14) Line: 390 Module: Kernel::Modules::AgentDashboard::Run (v1.14) Line: 245 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 [Fri Dec 11 11:30:55 2009] [error] [Fri Dec 11 11:30:55 2009] -e: junk '\r\n[Fri Dec 11 11:30:55 2009] -e: Connection: close\r\n[Fri Dec 11 11:30:55 2009] -e: \r\n[Fri Dec 11 11:30:55 2009] -e: ' after XML element\n ************** Pleaes may you help or give any points of directions. Thanks and Best Regards Colin