On 22.12.2011, at 19:29, Gadow, Shawn wrote:
Article content as well
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: Tuesday, December 20, 2011 1:30 PM
On 20.12.2011, at 19:18, Gadow, Shawn wrote:
Is there a way to bulk print a selection of tickets? Like buy using the checkboxes in list view or some other way?
Do you need Ticket-Details only or even Article content?
There is the option to get the article content of each ticket if you use the CSV as search output. Anyway, there is nothing directly implemented in the standard OTRS that does what you want. I recommend to use an external tool to query the database and the article content. I also recommend that you setup a slave database for this action as it might harm the performance of your live system if you do this kind of data fetching. Cheers, Nils -- http://webint.cryptonode.de / a Fractal project