Re: [otrs] Junk queue deletion

On Monday, March 15, 2004 2:37 PM L. Mark Stone wrote:

On Wed, 2004-03-10 at 18:50, Robert Kehl wrote:

...

On Wednesday, March 10, 2004 4:31 PM Stefan Testa wrote:

...

We currently get a lot of spam sent to our OTRS system so I have just been telling everyone to move it into the "junk" queue. How do I go about deleting all of this junk?

The GenericAgent is meant for performing this. See http://doc.otrs.org/1.2/en/html/generic-agent.html and http://doc.otrs.org/1.2/en/html/generic-agent-example.html#AEN1040

GA will get executed via the Cron jobs. See http://doc.otrs.org/1.2/en/html/cronjob.html

FWIW, these scripts don't work in my setup, whether executed by the cron job or executed manually.

I still believe the GA to be able to do what you want. Is GA not working at all on your system? Why not, what do your logs say about it?

Is there a table in MySQL that I can go in and just delete the data directly?

This isn't adviceable, no. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388