Hello,
To create a new process is not available at the customer interface yet (at
least that's what was told in the webinar about process management). Also
process management is available for all users, as soon as you create a
valid process it will show up in Ticket Menu the option for new Process
Ticket.
To give access to ldap users you just need to add them to the groups your
process is going to. I mean for example if you want your process ticket to
be created in X queue, your uses needs to have permission to create ticket
into that queue, if your process changes to a queue, then only the users
who belong that group owning the queue will be able to see them. Process
management is very intuitive, I have done a lot with just following the
documentation in the Admin manual for the example Purchase Order Process.
Also there are few videos on youtobe to guide you on how to start. Also
don't be afraid to play with it and discover it's functionality by your own
(on test system of course).
Regardss
2013/6/12 Evan Lynd
Hello all,
I'm new here and need your help..
I've created a new process in the 'Process Management' with many flows and it's working fine. I have a question.. How can I give permissions/configure this process to the 'Customer Interface'?
OR
How can I give permissions to users from ldap to access this menu option in the 'Agent Interface'?
Thank you very much.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net