The appliance is likely to be at a 3.3.x version. You will need to upgrade 3.0-3.1.latest to 3.2.latest to 3.3.applianceversion
Read and follow UPGRADING or UPGRADING.MD for each version. There are generally three database steps: an update to SQL, an update script and a post ups to SQL. (written from memory. Docs trump what I say here)
MySQLdump will be ASCII for backup.
I have install the appliance distro and ran into some problems restoring the “live” database. It appears that the “live” database is in SQL_ASCII encoding and the appliance distro is encoded to UTF8. And ideas on how I can convert the live database. Then upgrade it to the appliance version level?
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mikola Rose
Sent: Friday, June 06, 2014 11:15 AM
To: 'otrs@otrs.org'
Subject: [otrs] Converting to appliance distro
Hi there List members,
Quick question I hope. I currently have an installation of OTRS 3.03 running on OSX leopard that we have been using for years. Are there any special consideration and methods to consider if I would like to migrate to the OTRS appliance installation. Would there be any suggestions on how I can upgrade and import the currently in place database to the appliance deployment?
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