8 Feb
2006
8 Feb
'06
1:38 p.m.
The dropdown has users who have the current queue selected in the "My Queues" part in preferences, iirc. Regards, Richard Lee A. Connell wrote:
When I enter a new ticket and I select the queue it is going to, how do I map that queue to specific user names? I want to be able to select a queue and then the owner drop-down list populates with the users I mapped. I did this before however I can’t figure out how I managed to do that.