ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Wed Dec 23 16:03:58 2009

Message: Can't connect to smtp.gmail.com: Bad file descriptor!

Traceback (2856):
   Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92
   Module: Kernel::System::Email::Send (v1.64) Line: 683
   Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024
   Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
   Module: C:/Program Files/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48

On 12/23/09, Sourabh Sarwate <sourabh2783@gmail.com> wrote:

Hi David,

Sorry I get confiused about telnet I am able to do telnet on smtp.gmail.com on port 465

Regards

Sourabh Sarwate
On 12/23/09, Sourabh Sarwate <sourabh2783@gmail.com> wrote:

Hi David ,

I am using windows Xp system for the OTRS deployment. Let me know how I can check or install the SSL and DNS module for perl on windows system.

I am not behind any firewall but when I am trying to telnet by command prompt (telnet <IP> 465 ) I am not able to connect to this port.

Following is the configuration which I am using

SendmailModule : SMTP

Host :smtp.gmail.com

port : 465

One more thing which I observed is I am able to see the configuration changes in GUI but these changes not visible in Config.pm. Is it normal or I have to edit the configuration file.

Regards

Sourabh Sarwate

On 12/23/09, David Holder <david.holder@gmail.com> wrote:
Hi Sourabh,

This could be related to a number of things, but I'll get the ball rolling:

Have you installed the SSL module for perl (also confirm which OS you're running OTRS on)
is the Net::DNS module installed?
To check the above (Linux)

linux:~# cd /opt/otrs/bin/
linux:/opt/otrs/bin# ./otrs.checkModules
Are you behind a corporate/personal firewall? Could this be blocking the traffic to that port number?

What is your configuration for mail? (exclude username and password etc.)

Thanks,

David

On Wed, Dec 23, 2009 at 7:04 AM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:

Hi

Can anyone help for the error as I mentioned in my previous mail.

Regards
Sourabh Sarwate

On Wed, Dec 23, 2009 at 10:42 AM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:

Hi All,

I am getting following error when I am trying to test my smtp configuration for OTRS 2.4.5 on windows xp workstation.I am using port 465. can any one give me idea about this error and how I can resolve it.

can't connect to smtp.gmail.com : bad file descriptor!!

--
Regards,
Sourabh Sarwate

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