Re: [otrs] Almost there, just two questions

Hi Hans, Quoting Hans Scheffers :

So the system is working at the moment, I just have 2 questions left:

Is it possible to assign a sound to incoming messages?

I know Fritz Ganter (cc) is using something like that. Maybe he can talk about? Fritz!

How do I assign a different auto-reply to a queue ( so help reply to a help-request, info reply to a info request)?

You need to split the requests to different queues (e. g. help, info, ...). One auto-reply for one queue. queue == topic

greetz Hans

Martin