Hiding it from view completely or hiding the option for the customer to set the priority?

To hide it completely you would need to manually edit the DTL files which generate the customer interface and remove the code which displays the priority. To prevent them from setting the priority you can disable the option within Sysconfig.

Steve



On 30 December 2011 14:07, DM_Julio Angulo <dm_jangulo@equifax.com.pe> wrote:
Hello i want to hide priority on customer interface, ideas welcome.

Julio Angulo
Telf.: +51 1 4150300 anexo: 1468
Movil: +51 997066155


---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs