Almost sounds like you haven’t set the auto response <-> queue for your queue to send out the notifications.

Best regards

Mike Hayward
Managing Director


Comclusive Limited
e: mike.hayward@comclusive.co.uk
w: www.comclusive.co.uk
t: 0845 003 7571
m: 07793 505155 (Direct)

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of icecoldeuro@gmail.com
Sent: 05 January 2007 00:15
To: otrs@otrs.org
Subject: [otrs] Update: New Customers Not Receiving New Ticket Auto-Response

I forgot to mention:

When I closed out some of the test tickets I DID get a State Change notification to the "customer" address from which I sent the original email.  So I get New Ticket notifications to the agent, State Change Notifications to the customers, but I don't get the New Ticket notification to the customer which should contain the user id and temporary password.

Thanks!