Markus,

You're issue seems to be the same as the "[UPGRADE 2.2.6 to 2.3.1] No
MainObject! at
/var/www/otrs-231/bin/cgi-bin/../../Kernel/System/AuthSession.pm line 83."
thread (wow that's a mouthful).

A possible solution was just posted to the list.

lqm

> -----Original Message-----
> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
> Behalf Of Markus Nagel
> Sent: Tuesday, September 16, 2008 1:03 PM
> To: otrs@otrs.org
> Subject: [otrs] No MainObject! at
> $OTRSHOME/Kernel/System/AuthSession.pmline 83
>
> Hello newsgroup,
> I hope that there is so out there who can help me, because I
> simply don't know where to look at.
> We're using OTRS since several years and I'm really
> enthusiatic for it, but since the update from version 2.2.7
> to 2.3.2, there is a strange error in customer.pl.
> When a customer tries to logon, he receives the following
> statement and nothing further happens:
>
> Software error:
>
> No MainObject! at /opt/otrs//Kernel/System/AuthSession.pm line 83.
>
> We're using three backends for customers, the normal
> otrs-database, one ldap against ActiveDirectory Win2k3 and
> one "external" MySQL-DB.
>
> We're authenticating customers against ldap OR otrs-DB,
> thanks to Ralf Becker's Multiple.pm.
>
> Everything worked fine under OTRS 2.2.7, but now our
> customers get this strange message when they try to login.
>
> The authentication seems to work fine corresponding to the
> SystemLog, also for ldap as for DB-Users, so where could the
> error belong to?
>
> I'd appreciate every little hint.
>
> Thanks in advance
>
> Markus Nagel
>
> PS:
> Forgot the System environment:
> Suse Linux 9.0
> MySQL 4.0.15
> Perl 5.8.1
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