Hi,<div><br clear="all"><div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">I have a query, is it possible that otrs to open a ticket automatically when an email is sent out to its address (Example: <a href="mailto:noc-support@photobox.com" target="_blank" style="color:rgb(17,85,204)"><b>noc-support@photobox.com</b></a>).  </div>
<div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)"><br></div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">**(Basically &quot;<b><a href="mailto:noc-support@photobox.com">noc-support@photobox.com</a></b>&quot;, is an alias group which contains some agents)</div>
<div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)"><br></div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">With regards,</div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">
<br></div><div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255)">Abdul</div></div><div>Sys Admin</div><br>
</div>