Hello All,
We are running OTRS 1.2.3 on Linux on a
Compaq desktop computer. I am migrating our OTRS system to a Solaris
server using version 2.2.6. The database will be sitting on an EMC data
mover.
I have successfully installed OTRS 2.2.6 on
the Solaris server. I have all the PERL modules, save those for LDAP,
installed and OTRS seems to come up just fine.
I made a backup of the original database by
running:
mysqlhotcopy otrs
/lapps/otrs.sql
I then logged on to the new Solaris system,
copied the otrs.sql file over and then ran the
following:
mysql -p otrs
< otrs.sql
I then ran the following updates:
DBUpdate-to-1.3.mysql.sql, DBUpdate-to-2.0.mysql.sql,
DBUpdate-to-2.1.mysql.sql, and DBUpdate-to-2.2.mysql.sql using the following
command:
cat
DBUpdate-to-1.3.mysql.sql | mysql
-p -f -u root otrs
I repeated the last
command for each of the database updates. I did not get any
errors.
I then carefully
copied the information from the original Config.pm from the old
installation to the new.
I am now seeing a
performance issue when I try to log on to the new OTRS system. Logging in
usually takes anywhere from 1 to 2 minutes. If I am in the admin area and
click to the Ticket area it again takes about 1 to 2
minutes.
Are there obvious
places and/or logs I can check that is causing this performance issue? Any
help would be greatly appreciated.
Thank
you,
David Buice
ITIL Foundations Certified
EDS - PSIC
7000 Chicago Road
Warren, MI 48092
(
Phone:+1-586-575-4525
cell: 248-249-9122