Hi, On Tue, Jun 18, 2002 at 10:11:26AM +0200, Stefan Schmidt wrote:
So here a real life scenario. I have a Queue for our web developers. They come out with a new snapshot of a site and our internal staff and the customer should have a look. A couple of people are submitting the same error (maybe a missing image) and in this case it would be nice to make the first ticket the "master ticket" and the other ones duplicates. I know this from Bugzilla but this system would be too complicated! ;-)
The same could happen with a network outage or some other ISP related problem. [...] You would have to define a tag and then allocate this tag to all the tickets belonging to the same 'class'. Then you would need an extra function (bulk answer...) to write the answer, select the tag which groups the messages and send out an answer to all these tickets and close them. [...]
Ohh. Ja. Smart. Stefan you are great. That is a possible solution. I put this "bulk answer"-feature on the todo list (~beta8).
Stefan
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972