As I mentioned in an email posting yesterday I have not been able to use mod_perl with OTRS. When I set up apache (apache2 / mod_perl2) per the OTRS instructions I get the following error during startup…

[Mon Apr 17 18:41:54 2006] [error] Can't locate Apache/RequestRec.pm in @INC (@INC contains: //../../Kernel/cpan-lib //../.. ../../ /usr/local/otrs/Kernel/cpan-lib /usr/local/otrs/ /usr/local/lib/perl5/site_perl/5.8.6/mach /usr/local/lib/perl5/site_perl/5.8.6 /usr/local/lib/perl5/site_perl/5.6.2 /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.8.6/BSDPAN /usr/local/lib/perl5/5.8.6/mach /usr/local/lib/perl5/5.8.6 . /usr/local //../.. //../../Kernel/cpan-lib) at /usr/local/lib/perl5/5.8.6/CGI/Carp.pm line 471, <PRODUCT> line 4.\n

Does anyone know what’s causing this? Here’s the file I’m “Include’ing” in my httpd.conf…

---------<beginning of file>---------------------

# agent, admin and customer frontend

ScriptAlias /otrs/ "/usr/local/otrs/bin/cgi-bin/"

Alias /otrs-web/ "/usr/local/otrs/var/httpd/htdocs/"

# load all otrs modules

Perlrequire /usr/local/otrs/scripts/apache2-perl-startup.pl

# Apache::Reload - Reload Perl Modules when Changed on Disk

PerlModule Apache2::Reload

PerlInitHandler Apache2::Reload

PerlModule Apache2::RequestRec

# set mod_perl2 options

<Location /otrs>

#  ErrorDocument 403 /otrs/customer.pl

  AllowOverride None

  ErrorDocument 403 /otrs/index.pl

  SetHandler  perl-script

  PerlResponseHandler ModPerl::Registry

  Options +ExecCGI

  PerlOptions +ParseHeaders

  PerlOptions +SetupEnv

  Order allow,deny

  Allow from all

</Location>

# directory settings

<Directory "/usr/local/otrs/bin/cgi-bin/">

    AllowOverride None

    Options +ExecCGI -Includes

    Order allow,deny

    Allow from all

</Directory>

<Directory "/usr/local/otrs/var/httpd/htdocs/">

    AllowOverride None

    Order allow,deny

    Allow from all

</Directory>

# MaxRequestsPerChild (so no apache child will be to big!)

MaxRequestsPerChild 400

---------<end of file>---------------------

Thank you,

Jason Loven

Manager - Technical Services Department

Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: support@cainetserv.net

Web: http://www.cainetserv.com/