Please can i have
some help about it. I would test this address book.
Regards,
Julien.
De :
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de
Julien CHAMPSEIX
Envoyé : mercredi 21 novembre 2007 12:37
À : 'User questions and discussions about OTRS.org'
Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket
Andy,
How can I to set up it because in doc I didn’t see this
point about it.
Best regards,
Julian.
De :
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de
Julien CHAMPSEIX
Envoyé : lundi 19 novembre 2007 17:43
À : 'User questions and discussions about OTRS.org'
Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket
1)
What it’s possible to
create an Address book manually into OTRS without LDAP ?
2)
My aim is to link an
ticket to an OTRS FAQ as soon as it created and I woulkd known if it’s possible
to do it by Postmaster filter. Or what it’s possible to X-OTRS-FAQ in
Postmaster Filter in order to link directly an ticket.
Regards,
Julian.
De : otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] De la part de Andy Lubel
Envoyé : lundi 19 novembre 2007 15:37
À : User questions and discussions about OTRS.org
Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket
1) Create an LDAP db with your “contacts”, why
wouldn’t that work?
2) Huh?
-Andy Lubel
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Julien CHAMPSEIX
Sent: Sunday, November 18, 2007 2:24 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket
Any body have any
idea about my request ?
Kinds Regards,
Julien.
De :
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de
Julien CHAMPSEIX
Envoyé : vendredi 16 novembre 2007 10:49
À : otrs@otrs.org
Objet : [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket
Importance : Haute
Hello Everybody,
I have 2 request for
the OTRS community :
1)
I would know how it’s possible to add or
create an address book into OTRS ? If yes how can I enable it or create it.
And what in the future OTRS will ask LDAP
Address book in order to transfer some ticket or other option.
2)
I would link
automatically an ticket with a OTRS FAQ documentation following the Queue.
Someone could say to me how do it.
Best Regards,
Julian.